To ensure the viability and quality of open tasting experiences, we apply the following exchange and refund policy: Once the reservation date is confirmed, date changes or refunds are not accepted. If you are still not sure about their availability, we recommend the option of buying tickets with open dates. Refunds are authorized only if the organization (Laura Masramon) is forced to cancel the experience.
To guarantee the quality and organization of our private tasting experiences, we apply the following exchange and refund policy: Cancellations by customers 30 days or more in advance give the right to request a change of date. Cancellations less than 30 days in advance do not give the right to change the date of the reservation. The payment and the signal are not refundable under any circumstances.
If you experience any setbacks on the day of the activity or shortly before the experience (for example, an illness), contact the experience manager to let them know that you won't be participating anyway. You will find the contact details on the booking confirmation. Alternatively, it's generally welcome to give your ticket to someone else so they can take advantage of it.
If time permits, the workshop will take place outside, in La Pineda. On the other hand, if this were not the case, the workshop will take place inside the stone attic, with the fireplace.
If the experience manager decides to cancel
Of course, our experience manager will do everything possible so that you can go out and experiment. However, unforeseen events can occur, for example, in case of illness, road conditions and the like, when there is no other option but to cancel. Should this happen, we will contact the person in charge by phone/SMS and then by email.
If the person responsible for the experience decides to cancel because there are too few registrants, planning errors, or similar, the cancellation must be made no later than 5 days before the start of the experience. Regardless of when the cancellation occurs, alternative booking dates must be available and, if not, you are entitled to a refund of the amount of your experience.
Through our software provider Holdbar, we use SSL, which means that your credit card information is processed in an encrypted form.
If you pay with a credit card, you are protected against misuse because you can decline a payment through your bank. In addition, you have no deductible if your credit card is used improperly in an online store that uses SSL. Laura Masramon uses SSL, which means that your credit card information is processed in an encrypted form.