The experience ticket and order confirmation are always sent to the email address provided.
When you have paid for an experience, the experience ticket is always sent to the email address provided. If you don't receive any emails, you should first check if our email has ended up in your spam or promotions folder. If it's not there, you can contact us directly and get help.
The responsibility for the experience ticket is transferred to you as a consumer the moment you receive the ticket by email and, therefore, you should check as soon as possible if the content of the email and the experience ticket matches the order and the order confirmation.
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All Laura Masramon prices are indicated in euros and include 21% VAT.
Experience Gift Card
Our gift card is a gift card for a certain amount that can be used as a means of payment.
We reserve the right to cancel the reservation if the payment for the reservation is not paid.
Please arrive at least 10 minutes before the start time of the experience. When you arrive at the experience, you should be able to document your reservation through your ticket or booking confirmation.
Personal Information
When you gain experience at Laura Masramon, we need the following information:
We ask for your phone number in order to provide you with a good service if something unexpected happens when delivering your order confirmation, when sending the gift box or on the day of your experience.
Personal information is registered with Laura Masramon and stored for five years, after which the information is deleted. When personal information is collected through our website, we ensure that it is always done with your express consent, so that you are informed about what information is being collected and why.
We do not store or transmit encrypted customer information. The information provided to Laura Masramon is not disclosed or sold, and we do not record any sensitive personal information. As a registered customer of Laura Masramon, you always have the right to object to registration and you have the right to know what information is recorded about you. You have these rights under the Personal Data Act and inquiries in this regard should be addressed to Laura Masramon by email.
In connection with purchases, identity and transaction information is stored in accordance with current legislation at all times.
If your information is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.
Laura Masramon uses cookies to optimize the website and facilitate your visit. You can delete cookies from your computer at any time. We will show a table with the configured cookies.
Laura Masramon uses registration statistics, which collect information that can provide a picture of the number of visitors we have, where they come from and what part of the website they leave. Registration statistics are only used for the purpose of optimizing Laura Masramon